{"id":17,"date":"2026-02-03T09:07:59","date_gmt":"2026-02-03T08:07:59","guid":{"rendered":"https:\/\/www.maisonlaida.com\/tienda\/\/?page_id=17"},"modified":"2026-02-03T09:09:03","modified_gmt":"2026-02-03T08:09:03","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/www.maisonlaida.com\/tienda\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#d8d8d8&#8243; hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb sticky_enabled=\u00bb0&#8243;][et_pb_row _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb header_2_font=\u00bbMontserrat|600||on|||||\u00bb header_2_text_color=\u00bb#000000&#8243; text_orientation=\u00bbcenter\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb sticky_enabled=\u00bb0&#8243; header_2_font_size=\u00bb30px\u00bb]<\/p>\n<h2>Pol\u00edtica de devoluciones<\/>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.2&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb sticky_enabled=\u00bb0&#8243; text_font=\u00bbMulish|300|||||||\u00bb]<\/p>\n<p>Quedan excluidos de esta garant\u00eda, todos los productos reparados o modificados por el cliente o por cualquier otra empresa diferente a los proveedores seleccionados por el VENDEDOR.<\/p>\n<p>Conserve el justificante de compra, su presentaci\u00f3n es necesaria para cualquier comprobaci\u00f3n, cambio o devoluci\u00f3n. El Real Decreto Legislativo 1\/2007 de 16 de noviembre otorga a los bienes de naturaleza duradera una garant\u00eda legal de 2 a\u00f1os a partir de la fecha de entrega. El consumidor y usuario deber\u00e1 informar al vendedor de la falta de conformidad en el plazo de dos meses desde que tuvo conocimiento de ella.<\/p>\n<p>No se incluyen deficiencias ocasionadas por negligencias, golpes, uso o manipulaciones indebidas ni materiales sometidos a desgaste por su uso normal.<\/p>\n<p>En aquellas incidencias que justifiquen el uso de la garant\u00eda, se optar\u00e1 por la reparaci\u00f3n, sustituci\u00f3n del art\u00edculo, rebaja o devoluci\u00f3n, en los t\u00e9rminos legalmente establecidos.<\/p>\n<p><strong>Plazo de retractaci\u00f3n<\/strong><\/p>\n<p>El plazo de retractaci\u00f3n que la Ley le otorga al Cliente en el caso de compra de bienes es de catorce (14) d\u00edas h\u00e1biles a partir de la fecha de recepci\u00f3n de su pedido. Durante este plazo, el Cliente puede devolver, por cuenta, con unos gastos de cancelaci\u00f3n de un 10% del importe total de la compra incluyendo los gastos de env\u00edo si los hubiera, los productos que no desee.<\/p>\n<p>En este caso, el Cliente puede elegir entre el reembolso de la cantidad pagada, a cambio de la devoluci\u00f3n del o de los Productos, y el intercambio del o de los Productos pedidos. Queda entendido que el o los Productos devueltos, a cargo del Cliente, deben estar en buen estado; as\u00ed como fueron entregados por EL VENDEDOR.<\/p>\n<p>Solo los precios del o de los productos comprados se tendr\u00e1n en cuenta, con reserva de que los productos sean devueltos completos en su embalaje de origen y en un estado similar a su estado de origen. No se aceptar\u00e1 ninguna devoluci\u00f3n si no ha contactado antes con nuestros servicios por E-mail y obteniendo un n\u00famero de Devoluci\u00f3n. Todo paquete remitido sin n\u00famero de Devoluci\u00f3n (DMA \u2013 Devoluci\u00f3n de Material Autorizado) ser\u00e1 rechazado. A falta de este acuerdo EL VENDEDOR rechazar\u00e1 la recepci\u00f3n de todo producto con devoluci\u00f3n incompleta o sin n\u00famero DMA. En todo caso, los gastos y riesgos de las devoluciones son a cargo del cliente.<\/p>\n<p>Las devoluciones se efectuar\u00e1n a la DIRECCI\u00d3N DEL VENDEDOR \u2013 El derecho de devoluci\u00f3n no podr\u00e1 ejercerse para: \u2013 Los art\u00edculos devueltos incompletos, deteriorados, da\u00f1ados o sucios por parte del cliente no ser\u00e1n recepcionados, o el precio de devoluci\u00f3n disminuido. Una vez se recepcione el paquete por nuestros servicios, el reembolso se efectuar\u00e1.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devolucionesQuedan excluidos de esta garant\u00eda, todos los productos reparados o modificados por el cliente o por cualquier otra empresa diferente a los proveedores seleccionados por el VENDEDOR. Conserve el justificante de compra, su presentaci\u00f3n es necesaria para cualquier comprobaci\u00f3n, cambio o devoluci\u00f3n. El Real Decreto Legislativo 1\/2007 de 16 de noviembre otorga a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":5,"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":60835,"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/pages\/17\/revisions\/60835"}],"wp:attachment":[{"href":"https:\/\/www.maisonlaida.com\/tienda\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}